Help Center

VaultMe FAQs

Save time reading, try VaultMe first!

Just a minute or two of playing with VaultMe can save hours of sifting through FAQs, so we kept this page short and sweet.

Help content within the app adapts to your migration choices. Make choices, learn what migrates in each scenario, safely connect accounts, and get comfortable that everything works before you pay. Go ahead and try it out!

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Why VaultMe?

1) What is VaultMe?

VaultMe is an easy-to-use, automated online account migration service. VaultMe automagically copies email, files, contacts, calendars, and more from one online account to another.

2) How should I use VaultMe?

VaultMe works for individuals as well as organizations. You can use VaultMe to migrate or back up your content from hundreds of internet-connected accounts to another account you control.

For example, you can use VaultMe to copy content from a Google account (Gmail / Drive / Contacts / Calendars) to a Microsoft account (Outlook / OneDrive / Contacts / Calendars). Or you can migrate between many other combinations of accounts, including between accounts from the same email provider (i.e., Google to Google, or Microsoft to Microsoft).

3) When do individuals use VaultMe?

Individuals around the world use VaultMe to migrate their content from one online account to another:

  • Upon graduating from school (to keep their schoolwork, history, and connections)
  • Upon changing their name and email address (after marriage, divorce, or preference)
  • To switch from one account provider to another (i.e., AOL to Gmail, Yahoo to Microsoft)
  • Upon changing jobs
  • To merge multiple accounts into one account

4) When do organizations use VaultMe?

Businesses, universities, and IT professionals around the world use VaultMe:

  • To switch to a more preferred email & online collaboration system (e.g., Google Workspace, Microsoft 365)
  • To offboard users (such as offboarding student accounts after graduation)
  • To migrate content and stop paying for suspended accounts after employees depart

5) What makes VaultMe different?

VaultMe leverages modern user experience design, machine learning, auto-scaling cloud services, industry-leading security, and precise engineering to ensure the safest and most delightful migration experience possible.

6) Why should I use VaultMe?

Use VaultMe to be sure your content and data migrate wholly and safely. And, if time matters to you, using VaultMe will take 99% less time than doing it on your own.

VaultMe virtually eliminates the problems most people experience when migrating online accounts (and we continue to innovate).

  • It only takes a minute to set up and start a VaultMe migration. And during migration, VaultMe's automated online systems work continually at maximum speed to finish the job.
  • Your copied data will be formatted, organized, and labeled in your destination account like it is in your source account.
  • Rather than being exported, downloaded, and trapped on one device, your content remains accessible online from your destination account so that you can get to it from any internet-connected device.
  • VaultMe automatically inventories every item of data involved in your migration and presents you with easy-to-read summaries and reports so that you will know precisely how your migration went.

7) Why shouldn't I migrate my data myself for free?

Exporting or migrating your content for 'free' may cost you a whole lot more than using VaultMe. Here's why:

VaultMe virtually eliminates the problems most people experience when migrating online accounts (and we continue to innovate).

  • It can take you days or weeks of painstaking effort and retries to do it for 'free' (we receive horror stories all the time from users who wish they found VaultMe before they used Google Takeout or manually tried to move data on their own.)
  • People commonly lose data.
  • You'll find it impossible to verify that you migrated all your essential content.
  • Nobody will be there to support you when things go wrong with 'free' methods (and things often go wrong with the supposedly 'free' methods).

If your content and time are precious to you, we highly recommend VaultMe. Yes, we're biased because we'd like you to use VaultMe. But we're also constantly innovating to ensure that VaultMe won't let you down. And a real human will respond if ever necessary.

How does VaultMe Work?

8) Do I have to download software or an app to use VaultMe?

No, VaultMe works entirely online. Once you start a migration, you have the option of watching delightfully online as VaultMe's progress bars speed forward. Or you can close your browser, turn off your device, and wait for VaultMe to send you the auto-email informing you that your migration is complete.

9) Does VaultMe work with MY email account provider?

VaultMe works with almost any online email account and finely-tuned for popular account providers like Google, Microsoft, Yahoo, AOL, and more.

If you can access your email from your internet-connected device, then VaultMe can probably migrate your content from or to that account. You can quickly and safely determine what you can migrate from each account by trying VaultMe online.

10) What content can VaultMe migrate?

VaultMe migrates a lot of different content. You can use VaultMe to migrate email (along with all attachments, dates, times, and label/folder organization) from nearly any online email account. You can also use VaultMe to migrate documents, files, calendars, contacts, and more from a Google or Microsoft account. VaultMe ensures everything you migrate is fully-organized and ready-to-use from your destination account.

To discover all the details on how each type of content migrates between your specific accounts, take a minute to set up a migration (it's free to set up!) and read through the help links that appear within the online migration setup. Because VaultMe works with so many different types of accounts, we made sure VaultMe's help guides adapt specifically to the choices you make.

11) How does VaultMe protect my data?

We invest great effort and expense to implement industry-leading security measures to protect our customers' data. And we don't make any data available to advertisers. We take every feasible action to ensure that your information remains private and secure.

Before VaultMe, our founding team developed leading banking software widely adopted by many U.S. public banks. "Security-first" is in our DNA. For that reason, we've drafted up a full page on security to expand on this topic and provide further comfort to our customers.

12) How long will my migration take?

Before you purchase a migration, VaultMe will auto-display to you a time estimate once you connect VaultMe to your online accounts and select the data you want to migrate.

VaultMe works as fast as technically possible and maximizes each email account provider's limits. VaultMe uses mass-scale automated systems to supercharge your migrations. Our teams have spent over six years crafting (and refining) batching, throttling, multi-threading, and many other types of algorithmic methods to push the limits allowed by each email account provider.

Because VaultMe migrates between many different types of collaborative email service providers, and each service provider has different rules, VaultMe's systems are continually learning how to optimize for the fastest speed possible.

How does payment work?

13) When do I pay for VaultMe?

We don't believe in charging customers before they fully explore what will happen in each migration. So you won't be asked to pay until after you set up a migration, which occurs:

  1. After you connect the accounts you want to migrate,
  2. After VaultMe scans your accounts to make sure everything will work,
  3. After you choose the migration options you want,
  4. After you learn how VaultMe will handle each type of data,
  5. After you see precisely how much data you will be migrating between your accounts,
  6. After you see how long the migration will take,
  7. After you see how much the migration will cost based on the type of account, options you chose, and the amount of data you'll migrate,
  8. And after you make the mental decision to proceed with the migration

14) What are my payment options?

VaultMe currently accepts all of the following payment options:

  • Paypal
  • Visa
  • Mastercard
  • American Express
  • Discover (for U.S. residents only)
  • ACH (for enterprise customers only)

More options are on their way soon. Contact us if there's a specific payment option you'd prefer.

15) Can I get a refund?

Yes, you can. We obsess over VaultMe to provide you real value. If for any reason VaultMe fails to perform for you, please contact within 14 days of your migration completing, and we'll work with you to resolve the issue or give you a refund.

Sometimes we gift partial refunds as a courtesy when a customer helps us improve our service. So please reach out to us with your suggestions. We appreciate all the feedback as we progress in our mission to help people and organizations preserve their essential content and connections.

Get going with VaultMe! Setup is free and easy

With VaultMe, you can safely and quickly migrate your content between Google, Microsoft, and other email platforms with ease. VaultMe's online setup is free and only takes a minute or two. You'll be able to confirm that your email accounts work, see what content will migrate, how long the auto-migration will take, and precisely what your migration will cost.

Walk step-by-step through all options and pricing. No spam. Nothing to download. No sign-up required.
"Literally saved me about 40-50 hours worth of manual labor."
Colin D.
Administrator, Migrated faculty-member's Google account
"Brilliant service... The customer support for all the queries I had were great. I couldn't have asked for more."
Lisette B.
Migrated work account
"A beautiful and efficient way of saving all your hard work WITHOUT having to organize it."
Brianna C.
Migrated college Gmail account