Privacy

VaultMe Privacy Policy

Your privacy matters

Before you read our Privacy Policy below, we wanted to highlight a few facts about the VaultMe service:

Our mission is to enable you to overcome the challenges of having your valuable digital content trapped in online accounts. By making your content portable, we hope to accelerate your advancements in work, life, and collaboration, and make you feel safer and freer about the content you create in your online accounts.

Our Privacy Policy applies when you use our Services (described below).

For more details, please visit our FAQ page.

VAULTME PRIVACY POLICY

Last Updated: 18 September 2023

VaultMe, VaultMe.com, Unbounded Cloud LLC, as well as any present or future affiliated or related company (collectively, "VaultMe", "we", "us" or "our"), recognizes the importance of your privacy. This privacy policy tells you what personal information we collect, how we use it, and what controls we have over it.

  1. Acceptance

    By registering an account with us (an "Account") or otherwise using any VaultMe software or service, or visiting any VaultMe website, application, product, software, tool, data feed, and/or service (collectively the "Services"), you are declaring that you understand and agree to the terms of this policy. Please read this policy carefully.

  2. Google APIs

    VaultMe's use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

  3. What Information Do We Collect?

    1. Personally-Identifiable Information:

      We only collect personally identifiable information when you specifically and knowingly provide it to us, for example when you provide personal information such as your email addresses, name, phone number, or other information. Personally identifiable information includes, where applicable, "personal data", "personal information" and/or "sensitive personal information" each as defined in applicable law. We ask that you not send us, and you do not disclose, any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership). We collect and use your personally identifiable information to provide customer service or provide updates or information you request. This policy does not apply to the privacy practices of third parties that we do not own or control, including but not limited to Google, Microsoft, or any other third party websites, services, applications, online resources to which the Services may link, access, or otherwise reference (collectively "Third Party Services" or "TPS") through the Services. We encourage you to carefully review the privacy policies of any TPS you access.

      You may have the option to register an Account with us using a TPS. By authorizing us to access your TPS account, you authorize us to obtain certain information from your TPS account or accounts, which may include your name, email address, files, media, contacts, and other information stored on a TPS (or such information of others that you share with us). We only obtain information from your TPS account(s) that you specifically authorize and grant us permission to obtain.

      You may always choose not to provide personally identifiable information, but if you so choose, certain parts of the Service may not be available to you. If you have registered an Account with us, you will have agreed to provide your personally identifiable information in order to access the Services. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this policy, please do not use our Services.

    2. Non-Personally-Identifiable Information:

      We may collect and aggregate information which does not permit you to be identified or identifiable either by itself or in combination with other information available to a third party. This information may include information such as a website that referred you to us, your IP address, browser type and language, hardware types, geographic location, log data, and access times and durations. We also may collect navigational information, including information about the Service content or pages you view, the links you click, and other actions taken in connection with the Services. We use this information to analyze usage patterns as part of making improvements to the Services.

    3. Cookies, Pixels and Local Storage:

      Cookies are small files that a site or its service provider transfers to your device through your browser (if you allow). Cookies enable our application to recognize your browser and, if you have a registered account, associate it with your registered account. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

      We may employ two broad categories of cookies: (1) first party cookies, served directly by us or our partners to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits any site or application that is party of the Services; and (2) third party cookies, which are served by partners or service providers on sites or applications and can be used to recognize your computer or mobile device when it visits other websites. We may contract with third-party service providers to serve our cookies and manage generated data; these service providers are only permitted to use any information collected to help us conduct and improve our business. We also enable local storage, but that information is saved locally to your browser only and not shared with us.

      The Services may use some or all of the following types of cookies for the purposes set out below:

      Type of cookie Purpose
      Essential Cookies These cookies are essential to provide you with services available through the Services and to enable you to use some of its features. For example, they allow you to log in to secure areas of the sites or applications and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
      Functionality Cookies These cookies allow the Services to remember choices you make when you use a site or application, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of your account, or preferences. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Services.
      Analytics and Performance Cookies

      These cookies are used to collect information about traffic to the Services and how users use the Services. The information gathered does not identify any individual visitor; the information is aggregated and anonymous. It includes the number of visitors to, the websites that referred them, the pages visited, what time of day they visited, whether they have visited before, and other similar information. We use this information to help operate the Services more efficiently, to gather broad demographic information and to monitor the level of activity on our Services.

      Google Analytics is an example of this type of cookie. You can find out more information about Google Analytics cookies here: developers.google.com/analytics/resources/concepts/gaConceptsCookies.

      You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.

      You can prevent the use of Google Analytics relating to your use of the Services by downloading and installing the browser plugin available via this link: tools.google.com/dlpage/gaoptout.

      You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the "settings," "help" "tools" or "edit" facility). Many browsers are set to accept cookies until you change your settings. If you do not accept our cookies, you may experience some inconvenience in your use of the Services. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you use the Services.

  4. What Do We Do With The Information That We Collect?

    Except as disclosed in this privacy policy, VaultMe does not share your personal information with any outside parties.

    1. VaultMe will use the personally identifiable information directly provided by you solely for the purpose for which you have provided it, which may include:

      • to operate, maintain, and improve the Services;
      • to open or manage your Account, including to communicate with you regarding your Account;
      • to respond to your comments and questions and to provide customer service;
      • to send information including technical notices, updates, security alerts, and support and administrative messages;
      • with your consent, to share personal information approved by you with specific third parties approved by you. This may include, for example, directing us to share your name and email addresses with an alumni association, an educational institution, or their retained service providers, which has sponsored your use of the Services;
      • with your consent, to send you marketing emails about products and services offered by us. You may opt-out of receiving such information at any time; such marketing emails tell you how to "opt-out." Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails may include emails about your Account, use of the Services, or business dealings with you;
      • with your consent, to send you text messages about our products and services. If you do not wish to receive marketing texts, you may adjust your "Personal Information Preferences" as described below or follow the "unsubscribe" or "stop" instructions included within each text communication
      • to process payments you make via the Services; and
      • as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce this policy, our Terms, or other agreement, or to resolve disputes; and (d) to protect our rights, privacy, safety or property, and/or that of you or others.

      We may share this information with service providers who perform services on our behalf, such as providing data storage, data transmission, payment processing, information requests, providing security services, displaying stored data you access, to assist us in marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service they provide, will be required to maintain the confidentiality of the information, and will be prohibited from using it for any other purpose.

      We will only retain your personally identifiable information as long as reasonably required to provide you with the Services unless a longer retention period is required by law (for example, for regulatory purposes).

  5. Your Rights

    Consistent with applicable law, you may exercise any of the rights described in this section. See below for information on personal data rights requests and how to submit a request. Please note that we may ask you to verify your identity and request before taking action on your request.

    1. Managing Your Information.

      Managing Your Information. If you have an Account, you may access and update some of your information through your Account settings. If you have connected your Account to a TPS you can change your settings and remove permission for the TPS by changing your Account settings. You are responsible for keeping your personal information up-to-date.

    2. Rectification of Inaccurate or Incomplete Information.

      You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within your Account, if any).

    3. Data Access and Portability.

      In some jurisdictions, applicable law may entitle you to request certain copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

    4. Data Retention and Erasure.

      We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. In certain jurisdictions, you can request to have all your personal information deleted entirely. Please note that if you request the erasure of your personal information:

      • We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend an Account for fraud or safety reasons, we may retain certain information from that Account to prevent that user from opening a new Account in the future.
      • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, for tax, legal reporting and auditing obligations.
      • Because we maintain the Service to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

    5. Withdrawing Consent and Restriction of Processing.

      If we are processing your personal information based on your consent you may withdraw your consent at any time by changing your Account settings or by sending a communication to us specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.

    6. Objection to Processing.

      In some jurisdictions, applicable law may entitle you to require us not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims. Where your personal information is processed for direct marketing purposes, you may, at any time, ask us to cease processing your data for these direct marketing purposes by sending an email to support@vaultme.com.

    7. Lodging Complaints.

      You have the right to lodge complaints about our data processing activities by filing a complaint with us via the "Contact Us" section below or with a supervisory authority.

  6. Children's Policy

    The VaultMe Terms of Service clearly provide that Users must be (i) 18 or older, or (ii) 13 and older if either (a) an emancipated minor, or (b) he/she possess legal parental or guardian consent. VaultMe does not knowingly collect personally identifiable information from users under 13. In the event that we learn that we have collected any personal information from a user under the age of 13, we will attempt to identify and delete that information from our database.

  7. International Usage

    The Service is owned by VaultMe and may be accessed in the United States and abroad. For data protection purposes, VaultMe is the controller and, unless otherwise noted, is also the processor of data. Information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

    If you are located outside of the United States, you hereby provide your consent that the information you provide to us may be transferred to the United States. By using the Services, application and/or website, you consent to such transfer. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Policy.

  8. Changes to This Policy

    We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will revise the "last updated" date at the top of the policy. If there are material changes to this statement or in how we will use your personal information, we will notify you by prominently posting a notice of such changes here or on our home page, or by sending you an email. We encourage you to review this policy whenever you visit one of our websites or applications.

  9. Contact Us

    For general inquiries or to lodge a complaint, email us at support@vaultme.com, or by mail to VaultMe Inquiries, 113 Cherry St, Suite 1422, Seattle, WA 98104.

    To take any of the actions listed in Section 5, email us at support@vaultme.com.

  10. © 2023 Unbounded Cloud, LLC. All rights reserved.

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