Help Center
Getting started
What is VaultMe?
VaultMe is a cloud-based migration tool for Google Workspace and Microsoft 365, built for IT administrators running multi-account migrations. It migrates business content — email, files, calendars, and contacts — together in a single workflow, without requiring separate tools for each content type.
VaultMe focuses deeply on Google Workspace and Microsoft 365 while also supporting personal Gmail and Outlook.com accounts, IMAP-compatible email providers, and Exchange. It handles migrations between providers and within the same provider, across both business and personal accounts.
VaultMe is designed for maximum migration completeness, preserving individual items and their structure as faithfully as possible. It is optimized for small and medium-sized migration projects of roughly 5-500 accounts, with preparation-focused workflows that help administrators move through the process with confidence.
What is VaultMe Personal?
VaultMe is primarily built for IT administrators running multi-account migrations on behalf of an organization. In all documentation, unless otherwise stated, "VaultMe" refers to the primary administrator-focused version of the product.
VaultMe Personal is tailored for individual users who migrate their own content — email, files, calendars, and contacts — between cloud accounts. It uses the same migration technology, but presents only the options relevant to single-account personal migrations.
Who should use VaultMe?
VaultMe is primarily used by IT administrators running multi-account migrations on behalf of an organization in scenarios such as:
- Switching from one service provider to another
- Mergers and acquisitions (M&A), and reorganizations
- Onboarding and offboarding employees
- Archiving accounts in line with retention or compliance policies
Individual users migrating their own content between cloud accounts commonly use VaultMe Personal in scenarios such as:
- Changing an email address while keeping the existing content
- Combining content from multiple cloud accounts and deactivating the ones no longer needed
- Switching email providers
- Saving content from a college or university account before it is deactivated
When an individual user needs to migrate more than one personal account, they should use VaultMe Personal and set up a separate migration for each account.
What makes VaultMe different from other tools?
VaultMe is built around a practical migration philosophy: business content should be preserved as completely and faithfully as possible, and a smooth migration starts with careful preparation.
- VaultMe treats email, files, calendars, and contacts as business content, not just data. It works at the level of individual items and is designed to preserve content and structure as completely and faithfully as possible.
- VaultMe migrates supported content types together. Email, files, calendars, and contacts can be handled in one workflow, without separate tools or disconnected jobs for each content type.
- VaultMe focuses deeply on Google Workspace and Microsoft 365. It supports additional providers, but its primary focus is doing Google Workspace and Microsoft 365 migrations well.
- VaultMe emphasizes preparation over troubleshooting. It is designed to put more work upfront, so once a prepared migration starts, administrators can mostly monitor progress rather than troubleshoot.
Migration process
How does VaultMe work?
VaultMe is a cloud-based service that runs entirely online, so there is no hardware to provision and no virtual machines to spin up. It migrates content between the cloud accounts connected to it, copying each item individually into the destination account while leaving the source account unchanged. As it copies, VaultMe recreates formatting and folder structure as faithfully as the source and destination providers allow.
VaultMe is designed to maximize throughput, processing multiple accounts and content types in parallel to help migrations finish sooner. For every migration, it produces a detailed report showing exactly what was copied and how. If content changes in the source after a migration is complete, VaultMe can run a sync-up (delta) migration that copies only the new items without creating duplicates.
Do I need to install any software or set up any hardware on my end?
No. VaultMe is a fully cloud-based web application, so there is nothing to install, no on-premises connectors or agents to deploy, and no servers or virtual machines to provision and maintain. All migration work runs in VaultMe's cloud, independent of your local infrastructure, so it does not use your own computing resources or depend on any local machine staying online.
What can VaultMe migrate?
VaultMe can migrate email, files, calendars, and contacts. It is designed to preserve how content is organized, including mail folders or labels and file folder structures. A migration can include one or more content types, depending on what is available for the selected source and destination providers.
Will VaultMe modify or delete content in the source accounts?
No. VaultMe copies content from the source account to the destination account. It reads each item from the source and recreates it in the destination, but it does not modify, delete, or reorganize source content. The source account remains intact and fully usable throughout the migration.
Is VaultMe reliable?
Yes. VaultMe runs in managed cloud infrastructure, so migration reliability does not depend on customer-managed hardware, virtual machines, connectors, or other local components that can fail during the migration.
Internally, VaultMe is built for resilient migrations that keep track of progress even if something interrupts the process. It records what has already been processed, continues from the current state, and is designed never to leave a migration in a broken halfway state.
How long does a VaultMe migration take?
VaultMe is designed to run as fast as the source and destination providers allow, processing multiple accounts and content types in parallel when possible. Actual migration time depends on the amount of content in each account, the number of individual items, how the content is organized, and provider conditions at the time.
After the accounts are connected and pre-scanned, VaultMe can show a duration projection based on the work it sees. This projection is useful for planning, but it is not a guarantee: provider throttling, temporary service conditions, or changes in account content can affect the final runtime.
As a general rule, a few modest accounts often finish within a few hours, while larger multi-account projects may run across multiple calendar days.
Can accounts be used during migration?
Yes. VaultMe migrations run without downtime, so users do not need to be disconnected while a migration is active.
Source accounts can remain in normal use, but heavy activity should be avoided because it can extend the migration and sync-up timeline. Destination accounts should be left untouched until the migration completes, especially migrated content and folder structure.
Accounts may also run slower than usual during the migration because ordinary use and migration activity share the same provider capacity.
What are the common mistakes to avoid during the migration?
Most migration issues come from broken account connections or limited provider capacity. While a migration is active, avoid the following:
- Changing passwords, MFA settings, or access policies, because this can break VaultMe's connection to the account.
- Running other migration, backup, sync, or bulk-processing tools against the same accounts, because they compete for the same provider capacity.
- Using the accounts heavily or adding large amounts of new content, because this can slow the migration down and extend the sync-up timeline.
- Reorganizing or deleting already-migrated content in the destination, especially folder structure, because this can slow the migration, generate errors, and lead to inconsistent results.
Supported service providers
What providers does VaultMe support?
VaultMe is primarily a Google Workspace and Microsoft 365 migration tool. It also fully supports personal Gmail and Outlook.com accounts for email, file, calendar, and contact migrations.
For email-only migrations, VaultMe also supports Exchange and IMAP-compatible email systems, including accounts hosted by providers such as Zoho Mail, GoDaddy, and others.
What types of migrations does VaultMe support?
VaultMe supports various migration scenarios, including but not limited to the following:
- Google Workspace to Microsoft 365
- Microsoft 365 to Google Workspace
- Microsoft 365 tenant-to-tenant
- Google Workspace to Google Workspace
- Personal Gmail to Google Workspace or Microsoft 365
- Personal Outlook.com to Microsoft 365 or Google Workspace
- Business accounts to personal accounts
- IMAP-compatible email system to Google Workspace
- IMAP-compatible email system to Microsoft 365
- IMAP-compatible email system to another IMAP-compatible email system
- Exchange to Microsoft 365
- Exchange to Google Workspace
Security and privacy
Is VaultMe secure?
Yes. VaultMe uses encryption to protect migration content while it is being transferred and while it is temporarily held for migration processing. Content moves cloud-to-cloud through the providers' APIs, without passing through local devices or customer-managed servers.
VaultMe uses provider-issued authorization to connect to accounts, rather than storing account passwords. Migration content is used only to run the migration and produce migration reports. It is not used for advertising, resale, AI training, or unrelated analytics.
Migration work is handled by automated systems, and temporary migration data is kept only as long as needed to run and support the migration.
Does VaultMe retain copies of my data?
No. VaultMe keeps migration content only temporarily, for as long as needed to run and support the migration. After that, temporary migration data is deleted. VaultMe retains limited migration-related information, such as configuration details, status, and reports, as needed to provide the service and support the migration.
Does VaultMe analyze or sell my data?
No. VaultMe uses migration content only to run the migration and produce migration reports. It is not used for advertising, resale, AI training, or unrelated analytics. Your data is accessed only for the purpose of performing the migration and is handled in accordance with our Privacy Policy.
Pricing
How much does VaultMe cost?
For administrator-led migrations, VaultMe costs $59.99 plus data fees for each migrated user account. Data fees are $0.20 per GB migrated and $0.20 per 1,000 items migrated, where an item is an email, a file, or a folder.
Managed Service Providers (MSPs) may be eligible for discounts. Please contact our support team to discuss pricing options.
For individual users migrating a single account, VaultMe Personal pricing is based on the type of source account:
- EDU accounts: $12.99 plus data fees for each migrated account.
- Personal accounts: $14.99 plus data fees for each migrated account.
- Business accounts: $19.99 plus data fees for each migrated account.
For VaultMe Personal, data fees are $0.20 per GB migrated and $0.20 per 1,000 items migrated, where an item is an email, a file, or a folder.
More information about our pricing options is available at VaultMe Pricing.
When do I pay for VaultMe?
Payment happens only after the migration is set up and VaultMe has shown the key details: what will be migrated, which options are selected, how much content is included, the projected duration, and the final price.
You pay only when you decide to proceed with the migration.
Are there any recurring payments?
VaultMe is not a subscription-based service, so all charges are one-time. You pay only when you decide to proceed with the migration.
Does VaultMe offer free trials?
VaultMe does not offer a traditional free trial because you can fully set up and review a migration before payment is required. This allows you to see what will be migrated, verify your settings, and understand the migration scope before committing.
For large organizational migrations, administrators can contact our support team to request a trial migration.
Are there discounts for non-profits?
Registered non-profit organizations may qualify for a reduced base migration fee. Data-related fees are not discounted. Please contact our support team to discuss your migration project and eligibility.
Are there discounts for MSPs?
VaultMe offers discounts for Managed Service Providers (MSPs). Pricing and benefits are based on the scope of your migration projects and expected usage. Please contact our support team to discuss your requirements and available options.
Can I request a refund?
Refunds may be issued in case of verified technical issues after our support team has reviewed the migration and determined the root cause. However, such cases are extremely rare. Most migration issues are caused by factors outside of VaultMe's control, such as corrupted data in the source account, account configuration issues, service provider limitations, insufficient storage, or loss of access to an account.
If a migration is underway and certain content cannot be copied due to a verified issue outside of VaultMe's control, a partial refund of the data fees may be issued for the affected content.
Support
How do I contact support?
You can contact the VaultMe support team by emailing support@vaultme.com. Please include as much detail as possible about your migration, including your migration ID and screenshots, to help us assist you more efficiently.
Does VaultMe offer migration setup assistance?
VaultMe provides detailed documentation, migration playbooks, and email support to help you set up and run your migration successfully. We can assist with migration configuration and troubleshooting connectivity issues between VaultMe and the source or destination services.
However, we do not provide guidance for customer-specific environments, internal configurations, or broader IT infrastructure decisions.
Can VaultMe's team set up a migration on my behalf?
VaultMe does not provide managed migration services or perform migrations on behalf of customers. The platform is designed to be self-service, with documentation, playbooks, and support available to help you complete the migration yourself.
If you require hands-on migration assistance, we recommend working with an IT consultant or migration partner.